Shipping & Returns


As Amai Jewellery is handcrafted we don’t always have every item in stock. If it is not in stock, your order will be made just for you and delivered within 6 weeks. 

UK Nationwide
Tracked Standard Delivery - 5-7 working days - £3.95
Express Special Delivery – 2 working days delivery - £7.95
Next Day Special Delivery Guaranteed - last orders before midday - £9.95
Saturday Delivery – last orders midday Friday - £12.95

Other Destinations

International Tracked Standard Delivery 7-10 working days - £15.00

Europe Tracked Standard Delivery 3-7 working days - £6.00

We are happy to ship anywhere around the world by standard airmail or courier service. Costs will vary according to destination. Please contact us for a quote.


Firstly thank you for your purchase and support.

We want you to be completely satisfied with your purchase, so if you have any questions about items or exchanges, please send us a message and we will get back to you as soon as possible. 


Refunds and Exchanges 

We do not offer refunds for change of mind, however, we can exchange for size or style for the same value within 14 days of receiving purchase, provided the item is in its original condition and packaged as received. 

If the item has been worn we cannot offer an exchange.

We do not offer exchanges on sale items or custom pieces.

We are unable to exchange earrings/pierced jewellery due to hygiene reasons. 


Faulty Items

We are so sorry if an item you receive is not in perfect condition. If your item is faulty we will offer a repair, exchange or refund. 

We do ask the customer to cover the shipping cost to return the item. We will email you once we have received your returned item and discuss how you would like to proceed. We will not repair or replace items with broken chain, chipped, cracked or general wear and tear items.